We have been using RPM for commercial properties. They were able to get into areas that other companies were not able to access. As far as estimates go, their's came in significantly below their competitors. When it came time to have work done, they called to confirm the appointment 2 days in advance, and had their lead technician call the day of to confirm their ETA. The scope of work was done efficiently and without complications. They hauled away our old system and left no trace of ever being there. We have also called them for little emergencies. They have always been able to get someone out the same day and sometimes even within an hour or so. I would highly recommend them and will continue to use them without hesitation.
Heater went down going into weekend expecting storm.
The emergency service call can be pricey but the on call tech called back within 15 minutes and had heat back on in less than an hour.
Found them very professional.
Terrible customer service. Paid for a simple Heater service. Tech came out Wednesday and turned off our humidifier stated needed to get a new filter pad and will bring out following day. Thursday no call no show, Friday no call no show. Called the answering service tonight, they had a tough guy service tech call me and asked “what’s up”. Zero resolution. Not interested in calling 3 days in a row.
We had a problem with our furnaces giving off carbon monoxide. RPM came out quickly and addressed the problem. The technician was very friendly, knowledgeable, and overall just very professional. The furnaces were cleaned and the problem was fixed with a very reasonable price. I highly recommend RPM for any heating or air conditioning .